AspectPT COVID-19 Business and Support Update 17/03/20

17/03/20

This communication is to update our customers on how AspectPT is responding to the developing global COVID-19 outbreak and to outline the support we can offer our customers.

At AspectPT, we are committed to supporting our customers in the operation of their business.

Continuity of service
AspectPL software and systems are robust. Our phone and online support lines will operate as normal. If needed, AspectPT can operate its business completely remotely, without diminishing support and service to our customers.

Customer site visits
Unless absolutely critical, AspectPT staff members have been instructed to restrict their visits to customers sites. Our team will continue to provide service via phone and email. This is to limit any risk of COVID-19 transmission. We have also restricted visitors to the AspectPT offices to essential courier pick-ups and deliveries.

Adding AspectPL users
Please remember AspectPL can be accessed remotely by all your staff. We don’t limit the number of users who can access AspectPL. Your own IT team can set up remote access to AspectPL for your staff.

Training additional staff to use AspectPL
Some clients have identified risks if key personnel (e.g. planning and scheduling) are unavailable. They have requested training for additional staff to mitigate this risk. If this is also a concern for your business, please contact us to discuss how we can facilitate this training remotely.

Email us here, or phone +64 9 8377303

We will be following the New Zealand and Australian government COVID-19 updates and recommendations. We appreciate that this situation is unprecedented and changing by the day. If you have any questions, concerns or would like to arrange remote training for your staff please contact the AspectPT team.

Email us here, or phone +64 9 8377303

Our thoughts are with those families and businesses who are impacted by COVID-19.

Kind regards
The AspectPT team

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